This article assumes that you have already verified network connectivity by performing a ping test using the printer's TCP/IP address, or that you have successfully accessed the printer's embedded web server.

You have not confirmed network connectivity with the printerĬlick here for an article that describes network communication topics. See Print Failure Diagnosis topics below.

You have confirmed network communication to the printer It is important to differentiate between communication failure and print failure. The following topics are covered in this article:

When attempting to print, you receive Communication Not Available or Document Failed to Print error messages, or no message at all.